FAQ
Dear Customers,
Due to the high number of orders we usually receive during sale periods and promotions, we would like to inform you that our online delivery process and timeframes will be as follows:
- Our customer service team will contact you within (8) working days after completing your purchase.
- Once reached, your order will be delivered within 48 hours or at your convenience.
- Orders are generally delivered Saturday to Thursday, between 7:00 am to 4:00 pm. Friday delivery is not available.
- The delivery timeframe mentioned above is applicable for all orders that require or do not require assembly or installation.
You can also shop our products by visiting any of our following stores:
- JYSK Shuwaikh: open daily, seven days a week from 9:00 am to 8:00 pm,
- Friday from 2:00 pm to 8:00 pm
- JYSK Al Dhajeej: open daily, seven days a week from 9:00 am to 8:00 pm.
- JYSK The Avenues: open daily, seven days a week from 8:00 am to 8:00 pm.
For any inquiries, please do not hesitate to contact us on WhatsApp at +965 22261884 from 9:00 am to midnight or send an email to customerservice@jysk.com.kw at any time.
Thank you for choosing JYSK!
How much is delivery?
Delivery is KWD 5 to all locations in Kuwait.
Where are your locations?
Dajeej, Shuwaikh, and The Avenues. You can find us on google maps.
How much is Installation?
Installation starts from KWD 1 and can go up to KWD 9 depending on the quantity, how big the products are and time required for the products to be installed.
When will I receive my order?
After you receive your order confirmation via email, we will do our best to fulfill your order as soon as possible. Delivery will take place within 3-4 day for accessories and 5-7 days for furniture products.
During sale periods and promotions, our online delivery process and timeframes will be as follows:
● Our customer service team will contact you within five (5) working days after completing your purchase.
● Once reached, your order will be delivered within 48 hours or at your convenience.
● Orders are generally delivered Saturday to Thursday, between 9:00 am to 6:00 pm.
● Friday delivery is not available.
● The delivery timeframe mentioned above is applicable for all orders that require or do not require assembly or installation.
To follow up on your delivery please contact our customer service desk directly via email with a copy of your order number on customerservice@JYSK.com.kw or reach out to us on WhatsApp on 22261884. We’re available from 9am to 12am – 7 days a week!
Is pick-up available?
Yes, a pick-up only entrance is available at Dhajeej store, 7 days a week! A customer service representative will contact you to communicate a pick-up date in advance. Please have your order number ready to collect your order.
What are your operation hours?
- Shuwaikh branch : open daily, seven days a week from 9:00 am to 8:0 pm, Friday from 2:00 pm to 8:00 pm
- Dhajeej branch: open daily, seven days a week from 9:00 am to 8:00 pm.
- Avenues branch: open daily, seven days a week from 8:00 am to 8:00 pm.
What payment methods do you accept?
We accept all major Credit Cards, Knet, Apple Pay, Tabby & Tamara.
Do you have cash on delivery?
No, we only provide E-payments.
Are your products authentic?
All products sold on our website are 100% authentic. We receive all our products directly from JYSK Denmark.
How can I cancel my order?
Contact our customer service desk directly via email with a copy of your order number on customerservice@JYSK.com.kw customers service hotline +965-22261884
How do I track my order?
Contact our customer service desk directly via email with a copy of your order number on customerservice@JYSK.com.kw
How can I check the status of my order(s)?
Contact our customer service desk directly via email with a copy of your order number on customerservice@JYSK.com.kw
Do you have international Shipping?
We only serve customers in Kuwait.
What if I want to return or exchange my purchase?
Items must be in original condition and cannot be installed or used.
To refund or exchange simply contact our customer service desk on to assist you further on
● customers service hotline +965-22261884 on or
● email us directly on customerservice@JYSK.com.kw
See full REFUND AND EXCHANGE POLICY HERE -> https://www.jysk.com.kw/return-exchange
I need help. How do I contact customer Service?
To follow up with your order please WhatsApp customer care on +965-22261884 with your order number ready we are available 9am - 9pm every day.
You can also email us 24 hours a day at customerservice@JYSK.com.kw and we will respond within 24 hours.
